General Terms and Conditions (GTC)
Table of Contents
- Scope of Application
- Conclusion of Contract
- Right of Withdrawal
- Prices and Payment Terms
- Delivery and Shipping Terms
- Retention of Title
- Warranty and Liability
- Data Protection
- Jurisdiction and Applicable Law
- Returns
- Personalized Products
- Vouchers and Discount Codes
- Digital Content and Product Presentation
- Force Majeure
- Final Provisions
- Website Usage
- Copyright and Trademark Rights
- Customer Account
- Delivery Delays
- Refunds
- Damaged or Defective Goods
- Data Protection for Orders
- Changes to the GTC
- Product Availability
- Security Measures
- Communication
- Misuse and Fraud Protection
- Shipping Risk
- International Deliveries
- Electronic Storage
- Customer Service
- Severability Clause
- Sustainability and Responsibility
- Product Care
- Packaging and Shipping Material
- Technical Malfunctions
- Social Media and External Links
- Reviews and Comments
- Color and Size Deviations
- Refusal of Acceptance
- Customer's Duty to Inspect
- Concluding Remarks
1. Scope of Application
1.1 These General Terms and Conditions (hereinafter "GTC") apply to all orders and contracts concluded via the Kenvor online shop between the seller and the customer. Conflicting or deviating terms of the customer shall not apply unless their validity has been expressly agreed to in writing.
1.2 These GTC apply to both consumers and entrepreneurs.
1.3 A consumer within the meaning of these GTC is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.
1.4 An entrepreneur within the meaning of these GTC is a natural or legal person or a legal partnership that, when concluding a legal transaction, acts in the exercise of its commercial or independent professional activity.
1.5 The subject of the contract can – depending on the seller's product description – be either the purchase of goods by way of a one-off delivery or the purchase of goods by way of a continuous delivery (hereinafter "subscription contract"). In the case of a subscription contract, the seller undertakes to deliver the goods owed under the contract to the customer for the duration of the agreed contract term at the contractually owed intervals.
2. Conclusion of Contract
2.1 The products displayed in the online shop do not constitute a legally binding offer, but an non-binding presentation.
2.2 By completing the order process, the customer submits a binding offer to purchase the goods contained in the shopping cart.
2.3 The purchase contract is concluded as soon as the order is confirmed or the goods are shipped.
2.4 Order processing is usually carried out by e-mail.
3. Right of Withdrawal
3.1 Consumers generally have a statutory right of withdrawal.
3.2 The withdrawal period is 14 days from receipt of the goods.
3.3 The direct costs of returning the goods are borne by the customer.
3.4 The goods must be returned unused and in their original condition.
3.5 Refunds will be made within 7 days of receipt of the return using the same payment method that was used for the order.
4. Prices and Payment Terms
4.1 All stated prices are in euros including statutory value added tax.
4.2 The following payment methods are accepted:
- Credit card
- PayPal
- Instant bank transfer (Sofortüberweisung)
- Klarna
4.3 Payment is due immediately upon conclusion of the contract.
5. Delivery and Shipping Terms
5.1 Delivery within Germany usually takes 2-3 working days. Deliveries to other European countries usually take 5-8 working days.
5.2 Shipping costs are displayed to the customer during the ordering process.
5.3 Should a product not be available or should there be delivery delays, the customer will be informed immediately.
6. Retention of Title
The goods remain the property of Kenvor until full payment.
7. Warranty and Liability
7.1 The statutory warranty rights apply.
7.2 Kenvor. is fully liable for intent or gross negligence.
7.3 For simple negligence, Kenvor. is only liable for the breach of essential contractual obligations.
8. Data Protection
8.1 Personal data will be processed exclusively within the framework of the statutory data protection regulations.
8.2 Further information on the processing of personal data can be found in the privacy policy.
9. Jurisdiction and Applicable Law
9.1 The law of the Federal Republic of Germany applies.
9.2 If legally permissible, the place of jurisdiction is Germany.
10. Returns
10.1 Returns must be made within the statutory withdrawal period.
10.2 Products must be in unused and original condition.
10.3 The customer bears the direct costs of the return.
10.4 After receipt and inspection of the return, the refund will be issued within 7 business days via the original payment method.
11. Personalized Products
11.1 Personalized or custom-made products are excluded from the right of withdrawal.
11.2 Personalized products include, in particular, products with individual designs, names, or customer-specific adjustments.
12. Vouchers and Discount Codes
12.1 Discount codes and promotional vouchers can only be redeemed within the specified period.
12.2 Cash payment of vouchers is excluded.
12.3 Only one discount code can be used per order.
13. Digital Content and Product Presentation
13.1 Product images are for illustration purposes only.
13.2 Color deviations between screen display and the actual product may occur due to technical reasons.
14. Force Majeure
Kenvor. is not liable for delivery delays or failures to perform caused by force majeure, in particular natural disasters, strikes, pandemics, or official measures.
15. Final Provisions
15.1 Should individual provisions of these GTC be or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected.
15.2 Amendments or additions to these GTC must be made in writing.
16. Website Usage
16.1 The use of the website is at the user's own risk.
16.2 The seller reserves the right to change or remove content, products, or functions of the website at any time.
16.3 The customer undertakes not to disseminate illegal content via the website.
17. Copyright and Trademark Rights
17.1 All designs, images, logos, texts and content of the online shop are protected by copyright.
17.2 The use, reproduction or distribution of content without the express written consent of Kenvor. is not permitted.
17.3 All trademark and distinctive rights remain with Kenvor. or the respective rights holders.
18. Customer Account
18.1 Customers are obliged to treat their access data confidentially.
18.2 The seller assumes no liability for damages resulting from improper use of the customer account.
18.3 Kenvor. reserves the right to block or delete customer accounts in case of violations of these GTC.
19. Delivery Delays
19.1 Delivery times may be extended due to high demand, production delays, or logistical problems.
19.2 The customer will be informed of significant delivery delays.
20. Refunds
20.1 Refunds are made exclusively via the original payment method used.
20.2 Shipping costs will only be refunded to the extent legally required.
20.3 Refunds can only be processed after receipt and inspection of the returned goods.
21. Damaged or Defective Goods
21.1 If a product is delivered damaged or defective, the customer is obliged to contact the seller immediately.
21.2 Visual evidence may be required to process the complaint.
21.3 After inspection, a replacement delivery or refund may be issued.
22. Data Protection for Orders
22.1 Personal data is processed for the purpose of order fulfillment.
22.2 The data is used exclusively for contract processing, customer support, and compliance with legal obligations.
22.3 Further information can be found in the privacy policy.
23. Changes to the GTC
Kenvor. reserves the right to adjust these GTC at any time with effect for the future, provided that this is necessary due to legal changes or operational requirements.
24. Product Availability
24.1 All offers are valid only while stocks last.
24.2 Should a product be permanently unavailable, Kenvor. reserves the right to refuse or cancel orders.
24.3 Payments already made will be fully refunded in this case.
25. Security Measures
25.1 Kenvor. uses technical and organizational security measures to protect personal data.
25.2 Despite all security measures, complete security of data transmission on the internet cannot be guaranteed.
26. Communication
26.1 Communication between the customer and the seller takes place predominantly via e-mail.
26.2 The customer undertakes to provide a valid e-mail address.
26.3 The customer must ensure that e-mails from Kenvor. can be received.
27. Misuse and Fraud Protection
27.1 Kenvor. reserves the right to refuse or cancel orders if there is suspicion of fraud or misuse.
27.2 In the event of suspicious activities, the seller may request additional identity or payment verification.
28. Shipping Risk
28.1 For consumers, the shipping risk passes to the customer only upon delivery of the goods.
28.2 For entrepreneurs, the risk passes to the buyer upon handover to the shipping company.
29. International Deliveries
29.1 Additional customs duties or import fees may apply to international deliveries.
29.2 These costs are to be borne by the customer.
29.3 Kenvor. has no influence on foreign customs procedures or import regulations.
30. Electronic Storage
30.1 The contract text will be stored electronically after the contract is concluded.
30.2 Customers can access their order data via the order confirmation.
31. Customer Service
For questions regarding orders, deliveries, returns, or complaints, customer service can be contacted at the following e-mail address:
32. Severability Clause
Should a provision of these GTC be or become invalid, the remaining provisions shall remain unaffected. In place of the invalid provision, the statutory provisions shall apply.
33. Sustainability and Responsibility
33.1 Kenvor. values responsible production and shipping processes.
33.2 Despite careful selection of materials and production partners, minor differences between individual products may occur.
34. Product Care
34.1 The customer is obliged to observe the care instructions for the respective products.
34.2 Kenvor. assumes no liability for damages resulting from improper use or care.
35. Packaging and Shipping Material
35.1 Packaging serves to protect the goods during transport.
35.2 The seller reserves the right to adapt packaging types depending on the product and delivery country.
36. Technical Malfunctions
36.1 Kenvor. assumes no liability for technical malfunctions that are beyond the seller's control.
36.2 Temporary restrictions on the website may occur, in particular, due to maintenance work.
37. Social Media and External Links
37.1 The online shop may contain links to external websites or social media platforms.
37.2 Kenvor. assumes no responsibility for the content of external sites.
38. Reviews and Comments
38.1 Customer reviews must be objective and truthful.
38.2 Kenvor. reserves the right to remove offensive, discriminatory, or illegal content.
39. Color and Size Deviations
39.1 Minor color deviations between product images and delivered products may occur due to technical reasons.
39.2 Size specifications are for orientation only and may vary slightly.
40. Refusal of Acceptance
40.1 If the customer refuses to accept the goods without a valid reason, Kenvor. may claim incurred costs.
40.2 Already incurred shipping costs may be deducted from the refund amount.
41. Customer's Duty to Inspect
41.1 The customer is obliged to inspect the goods immediately upon receipt for completeness and obvious defects.
41.2 Obvious damages should be reported promptly to enable quick processing.
42. Concluding Remarks
Kenvor. thanks its customers for their trust and is always committed to offering high-quality products and reliable service.
